Returns and Adjustments Policy

Updated 03 September 2024.

At Bund, our mission is to help and inspire our customers to look their best and reach their full potential by creating high-quality, best-fitting clothing while always maintaining excellence in what we do. We take this mission very seriously, and our returns and adjustment policy is key to achieving this. We are fully committed to our products and want you to be delighted with all your Bund clothing. In addition, we want you to take advantage of our custom fit options to find the “perfect fit” for you. 

With this in mind, we have created this return policy so that you can easily return items that do not satisfy you, and remake custom garments in other sizes, at no additional cost. 

There are some limits, though. Here's what they are so you know what to expect. 

Adjustments.  

Terms.  

• Any MTM product that has not been collected within a maximum period of 45 days after being adapted will not be covered by the company for the costs of any alterations that the customer claims regarding the contours of the garment. The length of the garment will be determined by the person in charge.  

• Any MTM product that is delivered in full or incomplete to the customer will not include any subsequent adjustment, except in the case where this adjustment cannot be made before the customer's event.  

• Final ironing at the table is not included in the price paid by the customer with the order placed. If a final ironing at the table is requested for the day of the event, this will have a cost to be consulted with the staff depending on the physical space.  

• If the client has weight changes of more or less than 3kg, the company will not be responsible for the adjustments to the size of the garment. In this case, the adjustments to the length of the garment will be covered. This can be demonstrated by weighing the client at each visit.  

• Any adjustments to the adjustments already made that clients wish to make will be at the client's expense.  

• Under no circumstances will the company be responsible for adjusting a garment that is not from the brand.  

• The company will not be responsible for any item of clothing that is not collected within a maximum period of 30 days after it has been adapted.  

• Under no circumstances will the company be held responsible for the loss or poor condition of the garment after 60 days from the notice from Primer Fitting.  

• Once the adaptation process is complete and the garment is ready to be delivered, the order will not be kept in the store for more than 24 hours, without exception.  

• RTW products may be reserved without prior payment once the first fitting has been completed, with a maximum period of 21 days to proceed with payment. After 21 days, the item will be available for sale again.  

Returns and Repetitions.  

Terms. 

•  If the garment has a pattern error and after the adjustment it has not been possible to solve it, in the event that the event is before the next 14 days the refund will be made if the client so requires. If we have more than 14 days, the company will be responsible for remaking the garment correctly within the period before the event and with the possibility of making an adjustment to this new garment.  

• If the garment arrives with a minor error, such as (screen printing colour, screen printing letter, cms on flap) under no circumstances will the garment be returned. The cost paid by the customer will be refunded.  

• If the garment has a significant error (such as a mistake in the fabric or type of jacket), the customer may request a refund if the event is in the next 14 days. After these 14 days, the company will be responsible for remaking the garment correctly within the period before the event and with the possibility of making an adjustment to this new garment. In addition, if the garment is remade, the customer will have the possibility of purchasing it with a 40% discount.  

• If the error only occurs in one part of the order, the item in question will be returned, but never the entire order, unless this item affects the others.  

• If the client suffers a poor fitting on our part and has to go to the next event without repeating a garment, it will be repeated afterwards.  

• Returns will only be approved by the head office and the refund will be made effective within a maximum of 14 days after approval.  

Shipping and delivery.  

Terms. 

• Once the suit has been delivered, you will be sent an email stating that the order has been delivered. If delivery is not requested within 48 hours, the item will be considered delivered.  

• Once the garments have been used, they cannot be brought back for adjustment or repetition.  

• If the garment is sent to your home either without prior fitting or after it, the garments will possibly arrive wrinkled.  

• Shipping will be free for purchases over €150.  

• Shipping included from €150 will be a shipment in folded box . For shipments in a wardrobe box, the amount established for this shipping method must be paid .  

• Bunditos SL will not be held responsible for any malpractice in the management of the delivery of the order to your home by the logistics operator.  

Others.  

Terms. 

• If the customer's chest circumference is more than 125cm, a plus size surcharge will be required, +30€/Top and 15€/Shirt. If the customer's chest circumference is more than 1145cm, the surcharge will be 50€/Top and 20€/Shirt. If several orders are made, the customer will be charged for all the items.  

• If the customer has a hip circumference of more than 125 cm, an extra charge of +15 €/suit or trousers will be required. If several items are made, the customer will be charged for all items.  

• The sale must be closed no later than 24 hours after the time of sale. Otherwise, the garment will be made with the information provided.  

Limited Adjustments and Returns Policy.  

The Limited Returns and Adjustments Policy has more restrictions on returns and adjustments than the Standard Returns and Remake Policy, and only applies to customers who have exceeded our returns or remake threshold.  

If a customer is included in the Limited Returns and Adjustments Policy, they will receive clear notification from the Customer Care team when this change is made. The new policy will apply to purchases made after the notification date.  

If a customer is under the Limited Returns and Adjustments Policy, and continues to insist on returns or remakes outside the limits of said policy, he or she may be completely restricted from making further purchases.  

If a customer under the Limited Returns and Remakes Policy creates multiple accounts on propercloth.com, all accounts determined to have been created by that customer will automatically be subject to the Limited Returns and Remakes Policy and/or will be restricted from making purchases entirely.  

Terms. 

• If a customer is under the Limited Returns and Alterations Policy, we will not provide any alterations and re-issues services. 

• MTO product returns with a refund request are subject to a 15% restocking fee.